Whether it's a deposit, withdrawal, bonus, or game issue, AIC365's support team is always here to help — in Bengali.
Browse by category — aic365's support guides cover everything in detail
How to deposit via bKash, Nagad, Rocket, or crypto — common issues and how to fix them.
12 GuidesLearn everything about withdrawal rules, processing times, and limits.
8 GuidesProfile updates, password changes, KYC verification, and security settings.
10 GuidesCovers voucher code redemption, wagering requirements, cashback, and referral bonus queries.
9 GuidesCovers game rules, live casino issues, bet cancellations, and dispute resolution.
15 GuidesApp download, login issues, page loading problems, and browser compatibility.
7 Guides
Three ways to reach support — live chat is the fastest
The fastest way to get help on aic365. Click the chat button on the right side of the site.
Open Now · Avg. 3 minsEmail us for detailed issues or to send documents. Expect a reply within 3–6 hours.
support@aic365.xyzJoin aic365's official channel for the latest updates and promo notifications.
Active ChannelsLast updated: Today at 8:00 AM — All systems operational
Whether you're new to AIC365 or a long-time member, getting help whenever you need it is your right. This Help Center was built so you don't have to reach out to support every time something comes up. Most issues can be resolved right here — just take a moment to read through the relevant section.
Deposit questions are by far the most common. If money sent via bKash or Nagad hasn't shown up in your aic365 account, the first thing to do is grab your transaction ID. For bKash, dial *247# or check the "Transactions" section in the app. Share that ID in live chat and the aic365 support team can verify and manually credit your account very quickly. Deposits normally arrive within 5 minutes — if yours hasn't, wait up to 30 minutes before reaching out.
Withdrawal works a little differently. Before making your first withdrawal on AIC365, you'll need to complete account verification (KYC). This is a security measure to ensure only you can access your winnings. Smaller withdrawals may go through without KYC, but larger amounts will be held until verification is complete. To avoid any hassle later, upload your NID and proof of address in your profile from the start.
Log in to your account and click the "Deposit" button from the dashboard, or navigate to the wallet icon.
Select your preferred payment method — bKash, Nagad, Rocket, or USDT — then enter the amount.
Send the specified amount to the number provided by AIC365. Make sure to enter the reference number correctly.
Upload your transaction ID and screenshot — your balance is typically updated within 5 minutes.
If the balance appears in your wallet, the deposit was successful. If not, contact live chat with your transaction ID.
Before requesting a withdrawal on AIC365, please keep a few things in mind. First, check your account balance carefully — bonus funds and real money are shown separately, and only your real balance is available for withdrawal. Bonus funds cannot be withdrawn until the wagering requirements have been met. Second, the bKash or Nagad number you use for withdrawals must be registered in your own name. Sending funds to someone else's number goes against AIC365's policy and may result in your withdrawal being rejected.
Withdrawals are typically processed within 15 minutes to 2 hours of submitting a request. Requests made after midnight may be processed the following morning. If more than 4 hours have passed, contact aic365 via live chat with your transaction reference number — most cases are resolved quickly.
Keeping your AIC365 account secure is entirely in your hands. A few simple habits can bring the risk of hacking or unauthorized access down to nearly zero. Use a strong password that combines uppercase letters, numbers, and special characters — never use your date of birth or phone number as a password. Keep two-factor authentication (2FA) enabled at all times, so no one can log in without the verification code sent to your phone.
One issue that comes up fairly often — many users end up on phishing sites after clicking links from pages or groups on WhatsApp or Facebook claiming to be "AIC365 Official." The only legitimate AIC365 website is aic365.xyz — never enter your login details on any other domain. If in doubt, type aic365.xyz directly into your browser.
If something goes wrong during a game session — such as a Live Casino session cutting out suddenly or a bet result not showing — there's no need to panic. aic365's system logs all sessions. Try refreshing the page first; if your balance looks off, contact support with the game name, the time it happened, and the approximate bet amount, and the team will check the records and resolve the issue.
| Method | Minimum | Hours |
|---|---|---|
| BKash | ৳200 | Instant |
| Nagad | ৳200 | Instant |
| Rocket | ৳200 | Instant |
| USDT | $5 | 15 minutes |
Minimum withdrawal amount ৳500
No AIC365 representative will ever ask for your password, OTP, or PIN. If anyone does, it's a scam — report it immediately via live chat.
The most common source of confusion around bonuses on AIC365 is the wagering requirement. Many players try to withdraw their bonus right away and find they can't — because bonus funds must be wagered a set number of times before they can be withdrawn. This varies by bonus type: the welcome bonus has a 10x wagering requirement, while cashback has just 1x.
You can track your wagering progress from the Wallet section in aic365. There's a progress bar showing how much more you need to wager before your bonus becomes withdrawable. Some games count at 100% toward wagering requirements, while others count at a lower rate or not at all. Full contribution rates for each game are listed on aic365's Terms & Conditions page.
Voucher codes are case-sensitive, so type carefully — the letter O and the number 0 are a common source of confusion. If your code isn't working, check whether it has expired or has already been used. If you're sure the code is correct but it still won't apply, contact us via Live Chat with the code and a screenshot — the AIC365 team will look into it for you.
If you're having trouble accessing the AIC365 mobile app, start by fully closing the app and reopening it. If that doesn't work, check your mobile data or Wi-Fi connection. Login issues are often caused by an outdated app version — download the latest update from AIC365's download page.
If video is buffering in Live Casino, try clearing your browser or app cache. In Chrome, go to Settings > Privacy > Clear Browsing Data to clear the cache. On mobile, if video isn't running smoothly, enable the "Low Quality Stream" option in settings — it uses less data and reduces buffering.
If you get disconnected mid-game, AIC365's system saves your progress automatically. In most cases, reconnecting will resume the game exactly where you left off. In Live Casino, if you get disconnected before placing a bet in a new round, that round will simply be skipped — no amount will be deducted. If the issue keeps happening, contact support and they can review your session logs.
May take a little longer during peak hours
The AIC365 Help Center isn't just for technical issues — it's also here to support you with your gaming habits. Many players come to realize they've been spending more time or money than they planned. Honestly acknowledging that feeling takes real courage.
AIC365 offers several self-service tools you can use on your own. Deposit Limit — set a cap on how much you can deposit daily, weekly, or monthly. Lowering your limit takes effect immediately, but increasing it requires a 24-hour cooling-off period. Loss Limit — you can also set a limit on how much you're willing to lose before your betting is paused automatically.
Session Time Reminder — Every hour or at set intervals, AIC365 will remind you how long you've been playing. This is especially useful for players who tend to lose track of time. You'll find all these tools under the "Responsible Gaming" section in your account settings. If you feel you need help, AIC365's support team can offer confidential guidance on the matter.
In closing — the AIC365 Help Center is always here for you. Whether it's a small issue or a big one, don't hesitate to reach out. Take advantage of Bengali-language support and explain your problem without any language barrier — a solution is never far away.
Frequently Asked Questions About the Help Center
Get help in Bengali for any issue. 100% bonus on your first deposit.